Shipping

1. HANDMADE

All products are handmade. They are imperfectly perfect, meaning they are not identical. Slight variations may occur between sizes due to the handmade nature of each item.

 

2. DELIVERY TIMES & COSTS (AUS & NZ)

  • We will pop your goodies in the post and get them out to you as soon as possible.
  • Postage is typically between 5 – 7 business days.
  • Delivery FLATRATE $10 per order up to $99, anywhere in Australia.
  • Orders are shipped via Australia Post and customers will receive a tracking number which you can use to track the progress of your order.
  • EXPRESS postage is available for an additional $5 flat fee.
  • Orders over $100 are entitled to free standard shipping
  • Note: DOWN THE RABBIT HOLE does not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’. If you would like to take out insurance please contact DOWN THE RABBIT HOLE prior to purchasing.

 

3. INTERNATIONAL DELIVERY TIMES & COSTS

  • DOWN THE RABBIT HOLE offers international delivery for $25.
  • Delivery is approx 10-18 business days.
  • Orders are shipped via Australia Post and customers will receive a tracking number which you can use to track the progress of your order.
  • EXPRESS postage is available, please contact us for a price
  • Note: DOWN THE RABBIT HOLE does not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’. If you would like to take out insurance please contact DOWN THE RABBIT HOLE prior to purchasing.
  • Please contact us directly at info@downtherabbithole.com.au if you have any query